EPOS Support Services

EPOS support from a local Bournemouth team

When your till stops, your business stops. That’s why CCM EPoS support is run by people who live and work locally, not a call centre. Your EPOS system is looked after by the same experienced Bournemouth team that installed it, so we already know your setup.

Office support, Monday to Friday

Our support team is available 9am to 5pm, Monday to Friday, for anything from a menu change or price update to a fault that needs fixing. Every request is logged and prioritised by how badly it affects your trading, so a till that won’t take payments comes first, whoever you are.

Emergency cover out of hours

Hospitality doesn’t keep office hours, and neither do breakdowns. If you have a critical fault in the evening, at the weekend or on a bank holiday, call 01202 302666, choose option 2 and leave a message with your name, your business and what’s gone wrong. Our on-call engineer will pick up your message and get back to you.

Fixed remotely, often in minutes

Most problems never need a visit. With your permission we can securely connect to your system to diagnose faults, change settings, or walk you through a task on your own screen, which is ideal when a new member of staff can’t remember how to do something.

On site when you need us

If a fault can’t be fixed remotely, one of our engineers will come out to you. If your till needs repairing, we’ll transfer your programming onto an emergency loan till there and then, so you can keep trading with your own menu, prices and settings while yours is repaired.

Support from day one

Support starts before you go live. Our engineers install your system, check everything works (sales, card payments, refunds, kitchen orders and reporting) and train your team on site. Once you’re up and running, we’re on the end of the phone for the questions that come up in those first busy weeks.

Included with rental

If you rent your system from us, support comes as standard. There are no breakdown charges and the equipment is ours to maintain. We also manage software updates for you: new versions are only rolled out once we’re happy they’re right for your setup, at a time that won’t disrupt your trading.

Already a customer?

Call 01202 302666 or email info@ccmepos.com. For emergency breakdowns out of hours, choose option 2 and leave a message for our on-call engineer.